Terms of Service

1. Agreement to these terms

These Terms of Service (the “Terms”) are an agreement between you and Tandela, Inc. (“Tandela,” “we,” “us”) governing your use of the Rense mobile app, website, and related services (together, the “Service”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service. If you are using the Service on behalf of an organization, you confirm you are authorized to bind that organization, and “you” means that organization.

2. The Service

Rense records in-person and remote sales conversations, transcribes them, and uses AI to produce coaching feedback, summaries, suggested next steps, and CRM updates. We may add, change, or remove features as the product develops. We will not make a change that materially reduces core functionality for a paid plan during a period you have already paid for without offering you a pro-rated refund.

3. Eligibility and your account

Rense is a business product for adults. You must be at least 18 years old and legally able to enter into a contract to use it.

You are responsible for the accuracy of your account information, for keeping your credentials confidential, and for all activity that happens under your account. Tell us at info@rence.ai promptly if you believe your account has been compromised. If your organization administers your account, that administrator may access, manage, and remove your account and its content.

4. Your content

“Your Content” means the recordings, transcripts, notes, contacts, and other material you or your organization put into the Service. You and your organization keep all ownership of Your Content. We claim no ownership in it.

You grant us a limited, worldwide, non-exclusive licence to host, store, copy, transmit, transcribe, analyse, and display Your Content solely to operate, secure, support, and improve the Service for you. That licence ends when you delete the content or your account, except for backups we clear on our ordinary retention cycle. We do not sell Your Content, and we do not use it to train third-party AI models — see the Privacy Policy for how we handle it.

5. Recording and consent

You are responsible for recording lawfully. Recording laws differ by country and by state, and many require the consent of every participant in the conversation. Before you record, you must obtain whatever notice and consent the law where you and the other participants are located requires, and you must honour any request to stop recording or to delete a recording.

You are also responsible for having the right to put the personal data of your customers, prospects, and colleagues into the Service, and for any commitments you have made to them about it. We provide the tools; the decision to record a given conversation, and the lawfulness of it, is yours.

6. Acceptable use

You agree not to:

• Record anyone unlawfully, or in breach of a duty you owe them.
• Upload content that infringes someone's rights, or that is unlawful, harassing, or malicious.
• Use the Service to make decisions about a person's employment, credit, housing, insurance, or similar, where automated output would be unlawful or unfair.
• Reverse engineer, scrape, resell, or sublicense the Service, or attempt to circumvent its security, rate limits, or access controls.
• Interfere with the Service's operation, or use it to build a competing product.
• Share your account credentials, or let anyone use the Service through them.

7. AI output

Coaching feedback, scores, transcripts, summaries, and suggested next steps are generated automatically and can be incomplete or wrong. They are suggestions for a person to review, not professional, legal, or financial advice, and not a substitute for your own judgement. You are responsible for anything you send to a customer or record in your CRM on the basis of them. Similar prompts may produce similar output for other customers; we make no claim that output is unique to you.

8. Third-party services

The Service relies on third parties — AI and speech providers, cloud hosting, and any CRM you connect. When you connect a CRM or another tool, you authorize us to exchange data with it as needed to provide the Service, and your use of that tool remains governed by your agreement with its provider. We are not responsible for third-party services, but we do choose them carefully and bind them contractually, as described in the Privacy Policy.

9. Fees

Paid plans are billed in advance at the price and interval agreed when you subscribe, and renew automatically for the same interval until cancelled. Fees are non-refundable except where these Terms or the law say otherwise, and are exclusive of taxes, which you are responsible for. We will give you at least 30 days' notice before a price change takes effect on renewal. You can cancel at any time; cancellation takes effect at the end of the current billing period. If you bought a subscription through the Apple App Store or Google Play, that store handles billing, renewals, and refunds under its own terms.

10. Our intellectual property

The Service, including its software, models, design, and the Rense name and marks, is owned by Tandela and protected by intellectual property law. These Terms grant you a limited, revocable, non-transferable right to use the Service; they do not transfer any ownership to you. We welcome feedback, and if you send it, you allow us to use it to improve the Service without obligation to you.

11. Term, suspension, and termination

These Terms apply for as long as you use the Service. You may stop at any time and delete your account from the app's account settings or request deletion by emailing info@rence.ai from your account email address. Account deletion removes the account and associated personal data, except information we are legally required to retain. We may suspend or terminate your access if you materially breach these Terms, if your use creates a legal or security risk, or if we stop offering the Service — with reasonable notice unless the situation requires immediate action. On termination, your right to use the Service ends and we delete or return Your Content in line with the retention terms in the Privacy Policy. Sections 4, 7, 10, 12, 13, 14, and 15 survive termination.

12. Disclaimers

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service will be uninterrupted, error-free, or that transcripts, scores, or AI output will be accurate. Some jurisdictions do not allow certain disclaimers, in which case this section applies only as far as the law permits.

13. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, even if advised of the possibility. Our total liability arising out of or relating to the Service is limited to the greater of the amount you paid us in the twelve months before the event giving rise to the claim, or USD 100. Nothing in these Terms limits liability that cannot lawfully be limited, including for fraud, or for death or personal injury caused by negligence.

14. Indemnification

You agree to indemnify and hold Tandela harmless from claims, losses, and reasonable legal costs arising from Your Content, from your recording of a conversation without the consent the law required, or from your breach of these Terms — except to the extent the claim results from our own breach or negligence.

15. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules, and the state and federal courts located in Delaware have exclusive jurisdiction over any dispute. If you are a consumer resident outside the United States, this does not deprive you of the protection of the mandatory law of your country of residence or of the right to bring proceedings there. Before filing, please contact us at info@rence.ai — most issues are faster to resolve directly.

16. Changes to these Terms

We may update these Terms as the Service changes. When a change is material, we will update the date above and notify you in the app or by email before it takes effect. Continuing to use the Service after that means you accept the updated Terms; if you do not, stop using the Service and contact us to close your account.

17. General

These Terms, together with the Privacy Policy, are the entire agreement between us about the Service. You may not assign them without our consent; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets. If a provision is unenforceable, the rest stays in effect. Not enforcing a right once does not waive it. Nothing here creates a partnership, agency, or employment relationship.

18. Contact us

Questions about these Terms? Email us at info@rence.ai.