How can we help?
We’re a small team and we read every message. Reach out and we’ll get you sorted out, usually within one business day.
Contact us
The fastest way to reach us is email. Include your account email and a short description of the issue.
Email info@rence.aiFrequently asked questions
- How do I get help or report a problem?
- Email us at info@rence.ai and we’ll get back to you, usually within one business day. Include your account email and a short description of what’s happening (screenshots help).
- What does Rense do?
- Rense is an AI sales coach for field sales teams. Reps record and transcribe in-person sales visits, get coached minutes afterwards against your playbook, and have the follow-up and CRM updates written for them.
- How do recordings and transcripts work?
- When you record a conversation, Rense securely stores the audio and generates a transcript so it can be reviewed and used to coach the deal. You control what you record, and you can delete recordings and transcripts at any time.
- How do I delete my account and data?
- You can delete individual recordings and transcripts from within the app. To delete your account and associated personal data, use Delete account in the app’s account settings or email info@rence.ai from your account email address. We retain information only where we are legally required to do so.
- Is my data private?
- Yes. We don’t sell your data. See our Privacy Policy for exactly what we collect, how it’s used, and the processors that help us run the service.
Looking for how we handle your data? Read our Privacy Policy and our Terms of Service.